Guideline Manuals
Our Compliance Specialists will, after an audit, draw up the necessary manuals, according to the requirements of the relevant Act(s) so that the business will know where to improve and implement checks and balances to comply with said Act(s).
Training - Information Officer
In terms of the requirements of the POPI Act, we will assist and train an Information Officer and, where relevant, a Deputy Information Officer, in your business in order to comply with the relevant sections of the Act.
CPA, POPIA & ECTA
Compliance
Our Compliance specialists will, after completing an audit, make recommendations in order to guide the owner(s) on how to amend documentation and terms and conditions so that the business complies with the relevant legislation.
If you are not POPIA compliant yet, CLICK HERE to find out more.
021 Legal Consulting can assist you in becoming POPIA compliant.
Representation at Ombudsman
In the event that a customer complaint is referred to an Ombudsman, our Compliance Specialists will assist business owner(s) in preparing a defense and argument to put their best case forward.
Customer complaints register
Our Compliance Specialists will provide your business with a Complaints Register which is a legal obligation, and customise it according to the specific needs of said business.
Responding to customer complaints
Our Compliance Specialists will assist business owners with drawing up a legal response on our letterhead quoting the relevant parts of the legislation in their defense.