Consumer Protection Act
- Explaining the most Important provisions of the Act
- Who qualifies as a consumer
- Standard of Goods & Services
- 6 Months Warranty – explained
- Standards for Marketing
- Consumer’s right to return goods
Protection of Personal Information Act
- Purpose of the Act
- Duties of the Information Officer
- Eight (8) conditions for lawful processing
- Information Regulator
- Penalties for non-compliance
Leadership and management skills
People Management and Supervision of a team
- Team dynamics (roles, structures, processes and behaviour)
- Conflict management
- Interpersonal and relationship building skills
- Management of team member conduct and discipline
- Diversity and inclusivity
Applying team leadership principles
- Motivation
- Communication
- Empowering, coaching and developing team members
Initiator and disciplinary procedures
- General Information and overview regarding labour law and discipline in the workplace
- What is meant by the term initiator?
- Who can be an initiator at a disciplinary hearing?
- What do the duties of the initiator include?
- Where does the initiator start when dealing with misconduct in the workplace?